Welcome to Xterra Fitness Support

Whether you’re a XTERRA Fitness owner or just have a question about our products, XTERRA Fitness is committed to providing a rewarding customer experience. Select the most convenient way to reach us, and we look forward to assisting you.


Q

Where is the power receptacle located on my XTERRA Fitness fitness bike, elliptical trainer, or treadmill?

A

Your electrical plug for your XTERRA Fitness treadmill is located in front of the machine on the right hand side. Your electrical plug for your XTERRA Fitness elliptical is located on the left hand side of the housing toward the front of your machine. Your electrical plug on your XTERRA Fitness fitness bike is located on the front right side of the housing/shroud.

Q

Is there any General Maintenance I need to perform on my XTERRA Fitness fitness bike, elliptical trainer or treadmill?

A

To keep your model looking new and operating at its highest optimum performance use a soft, damp cloth or paper towel to wipe your fitness bike, elliptical trainer or treadmill down and keep clean. In addition to general cleaning your ellipticals rollers and guide rails should be clean. If needed you can use XTERRA Fitness lubricant on the rails to elevate any noise. Follow the same guidelines as noted on the bike & elliptical above for your treadmill in addition to wiping the edge of the belt and the area between the belt edge and the frame on your treadmill. This should be done once a month to extend the belt and deck life. Keeping the area beneath your treadmill vacuumed is also important. Once a year you should remove the motor cover hood to your treadmill and vacuum dirt and dust that may have accumulated. Use water only - No cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to Dry Before Using.

Q

What information should I be prepared to give to XTERRA Fitness Service Department?

A

In order to better assist you, please provide the model and serial number for your fitness equipment as well as your name, phone number, your dealer name and a brief description of the problem.

Running Surface
Foldable
Rollers Front Rear
Stride Length
Moving wheels
Flywheel
Flywheel Weight
Motor Power